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Wednesday, September 24, 2014

Flex Perks Rewards is a Punishment

Flex Perks is the rewards program for US Bank. Every time you spend a dollar you get a point. 

Redemption is very strict. You can never change your order once placed, even if it is a mistake. 

However, when they are the ones who send you a wrong item, it will take at least 10 (ten) phone calls and a wait of not less than 6-10 (six to ten) weeks before they can decide what to do with it. 

Really, Flex Perks. You can do better than this. Do not make your rewards into a living hell punishment. It is your fault. Fix it speedily - at least as fast as you apply your numerous penalties to your unfortunate customers. 

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